PRIME CONSOLIDATORS CO. LTD:
PRIME CONSOLIDATORS CO. LTD is a privately owned Tanzanian service company
specializing in International sea
freight and air freight Consolidation of Cargo. We enjoy an unrivalled reputation in
the industry for high
quality and friendly service.
By understanding the requirements of each Customer, we pursue this objective in
partnership with our Clients,
through the teamwork of our staff and State of the Art Information Technology.
PRIME CONSOLIDATORS CO. LTD is fully operational, having its headquarters in
Dar es Salaam and looking
forward to extending its branches around East Africa and Africa in general.
It has established itself as a prominent consolidation company by providing
quality services on Cargo Consolidation, Freight Forwarding, and Warehousing
Services.
Presently fully operational, Prime Consolidators Co. Ltd is a formal consolidator in
Tanzania with a core competency in Ocean freight Consolidation.
Prime Consolidators Co. Ltd seeks to become the preferred alternative for cargo
forwarders, cargo movers and handlers, as well as shipping liners and similar
carriers.
OUR MISSION:
At Prime Consolidators Co. Ltd we are committed to providing the highest standard of service at the best competitive rate providing total satisfaction to all our consumers and industry players.
OUR VISION:
Is to offer the best service possible and to maintain the highest quality of integrity, to remain loyal to our customers. We aim to meet many goals, and this is why our customers will want to continue to come back again and again.
OUR MOTTO:
"A GREAT TEAM TO WORK WITH."
Our Services
Prime Consolidators Ltd offers reliable customs services to our clients who have played
a significant role in our success.
Receive and process payment for OBL and Cargo releases.
Create HBL for all shipments.
Coordinate delivery, and track to delivery location.
Aggregation and dis-aggregation of cargo.
Electronic submission of house cargo manifest for custom's clearance.
Hand over of shipping documents to cargo receivers.
Update clients on movement of cargo up to the stripping place, either in port or ICD.
Creation and Issuance of Delivery Order to consignee.
Complaints Policy and Procedure
Prime Consolidators Company Limited is committed to provide high-quality services to all our clients and working in an open and accountable way that builds the trust and respect of all our clients and stakeholders. When something goes wrong, we need you to tell us about it.
One of the ways in which we can continue to improve our service is by listening and responding to the views of our clients and stakeholders, and in particular by responding positively to complaints, and by putting mistakes right. This will help us to improve our standards. Therefore we aim to ensure that:
Making a complaint is as easy as possible.We treat a complaint as a clear expression of dissatisfaction with our service which calls for an immediate response.
We deal with it promptly, politely and, when appropriate, confidentially.
We respond in the right way - for example, with an explanation, or an apology where we have got things wrong, or information on any action taken etc.
We learn from complaints, use them to improve our service, and review annually our complaints policy and procedures.
Definition:
Prime Consolidators defines a complaint as 'any expression of dissatisfaction with our services, procedures, our decision or with a member of staff, or member of staff to the management.
Purpose: The formal complaints procedure is intended to ensure that all complaints are handled fairly, consistently and wherever possible resolved to the complainant's satisfaction.Prime Consolidators responsibility will be to:
Acknowledge the formal complaint in writing.Respond within a stated period of time.
Deal reasonably and sensitively with the complaint.
Take action where appropriate.
A complainant's responsibility is to:
Bring their complaint, in writing, to Prime Consolidators` attention normally within 8 weeks of the issue arising.
Raise concerns promptly and directly with a member of staff in Prime Consolidators.
Explain the problem as clearly and as fully as possible, including any action taken to date.
Allow Prime Consolidators a reasonable time to deal with the matter.
Recognize that some circumstances may be beyond Prime Consolidators's control.
Confidentiality: Except in exceptional circumstances, every attempt will be made to ensure that both the complainant and Prime Consolidators maintain confidentiality.
However the circumstances giving rise to the complaint may be such that it may not be
possible to maintain confidentiality. Should this be the case, the situation will be
explained to the complainant.
Procedure.
If you have a complaint, please contact us with the details.
We recognize that many concerns will be raised informally, and dealt with quickly. Our aims are to:
Resolve informal concerns quickly.Keep matters low-key.
An informal approach is appropriate when it can be achieved. But if concerns cannot be
satisfactorily resolved informally, then the formal complaints procedure should be
followed.
1. We will send you a letter acknowledging receipt of your complaint within 3 days of
receiving it.
2. We will then investigate your complaint. This will normally involve passing your
complaint to our customer relation officer, who will review your matter file and speak
to the member of staff who acted for you.
3. Our customer relation officer or a person responsible will then invite you to a
meeting to discuss and hopefully resolve your complaint. S/he will do this within 14
days of sending you the acknowledgement letter.
4. Within three days of the meeting, our customer relation officer will write to you to
confirm what took place and any solutions s/he has agreed with you.
5. If you do not want a meeting or it is not possible, customer relation officer will
send you a detailed written reply to your complaint, including his/her suggestions for
resolving the matter, within 21 days of sending you the acknowledgement letter.
6. At this stage, if you are still not satisfied, you should contact us again and we
will arrange for appropriate alternative such as review by local solicitor or expertise
to review the decision.
7. We will write to you within 14 days of receiving your request for a review,
confirming our final position on your complaint and explaining our reasons.
Please fill in the form.
Just click on the link to download the form.
PRIME Complaint Form 20170319
PRIME CONSOLIDATORS CO. LTD:
Golden Jubilee Tower,
Wing "A" 1st Floor,
Ohio Street,
P.O Box 104784
Dar es Salaam - Tanzania
Phone: +255 22 29 22 213
E-mail: info@primeconsolidators.com
Working hours:
Monday-Friday: 08:00 to 17:00
Saturdays: 09:00 to 12:00
Sundays & Public Holidays Closed
Direction and Map Location :